Shipping Policy

Welcome to Teruo We value your trust and strive to provide a seamless shopping and delivery experience. Below are the details of our shipping policies to address any questions you may have.

1. How Are Items Packaged?

All items are carefully packaged to ensure they reach you in perfect condition, free from any damage.

2. Domestic Shipping

We offer free domestic shipping on all orders above ₹999. For orders below ₹999,

● Estimated Delivery Time: 2–5 working days from the date of order placement, depending on the destination and logistics.
● Delivery may take longer during holidays, adverse weather conditions, or strikes.

3. International Shipping

We are proud to offer global shipping to most countries.

● International Order Processing Time: Orders are shipped within 3 days.

● This time may vary depending on the country and/ or any processing time by the delivery partners.
● Return pickups are not available for international orders.
● Additional shipping charges apply based on the delivery country.

4. Order Status Updates and Tracking

You can log in to your account to check the status of your order and track delivery.

● New: Order placed, pending processing.
● Processing: Order is being prepared and packaged.
● Shipped: Order dispatched, tracking details provided.
● On Hold: Action required or under review; please contact us for clarification.
● Cancelled: Order cancelled either by the customer or by us. Contact us for details.
● Returned: Delivery failed after three attempts; contact us for re-shipping options (additional charges apply).

5. Cancellation Policy

● Orders can be cancelled within 2 hours of placement.
● Once dispatched, cancellations or modifications are not possible.
● To cancel an order, email us at teroucosmetics@gmail.com with your order details.

Thank you for shopping with Teruo Cosmetics. For further inquiries, please visit our
Contact Us page or email us at teroucosmetics@gmail.com.