At Teruo, we strive to deliver the best quality products and customer satisfaction. However, if there are issues with your order, our return and refund policies are here to help.
- General
● We will only be able to consider refundsaand/or returns of damaged or defetected products only.
● The product quantity must be more than 75% of the original packing size to be eligible for a return.
● Returns must be requested within 7 days of receipt of the product. Disputes raised after this period may not be considered.
- Damaged or Defective Products
If you receive a damaged or defective product, please notify us at teruocosmetics@gmail.com with details of the issue. Upon verification:
● We will arrange for a pickup and replace the product.
● Alternatively, you can receive store credits for a future purchase.
- Incorrect Product/Quantity Shipped
In case the wrong product or quantity is delivered:
● Notify us at teruocosmetics@gmail.com immediately.
● We will replace the incorrect items with the correct products within 7 days.
- Product Replacement
If you wish to exchange a product for another variant:
● Submit your replacement request within 24 hours of receipt of the product.
- Refunds
● Refunds will only be processed to the original payment method in cases of duplicate payments.
● Refunds for other concerns will be issued after verification of the returned product.
When will I receive my refund?
● Refunds will be processed once we receive the returned item or the online tracking confirms delivery to our address.
● In case of refund it will be credited to source account within 15 working days (excluding weekends and public holidays).
- How to Raise a Return or Refund Request
To initiate a return or refund:
- Email us at teruocosmetics@gmail.com with details of the issue and a return request.
- Provide necessary order details and proof (as applicable).
- Management Discretion
Refund amounts and eligibility will be determined solely by Teruo Cosmetics based on the
Situation, on a case-by-case basis.
Need Assistance?
For further inquiries about returns or refunds, feel free to contact us at situation.
Thank you for choosing Teruo Cosmetics!